{"id":2992,"date":"2024-03-22T14:16:56","date_gmt":"2024-03-22T14:16:56","guid":{"rendered":"https:\/\/lombrelle.qc.ca\/por-cierto\/declaracion-de-servicios-y-proceso-de-denuncia\/"},"modified":"2026-02-11T19:09:22","modified_gmt":"2026-02-11T19:09:22","slug":"declaracion-de-servicios-y-proceso-de-denuncia","status":"publish","type":"page","link":"https:\/\/lombrelle.qc.ca\/es\/por-cierto\/declaracion-de-servicios-y-proceso-de-denuncia\/","title":{"rendered":"Declaraci\u00f3n de servicios y proceso de denuncia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2992\" class=\"elementor elementor-2992 elementor-387\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27037d66 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27037d66\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31c260f8\" data-id=\"31c260f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-465d9607 elementor-widget__width-initial elementor-widget elementor-widget-aux_modern_heading\" data-id=\"465d9607\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Acerca de<\/h2><h3 class=\"aux-modern-heading-secondary\"><span class=\"aux-head-highlight\">Declaraci\u00f3n de servicios y proceso de denuncia<\/span><\/h3><div class=\"aux-modern-heading-description\"><p>Somos una entidad comunitaria aut\u00f3noma que atiende el territorio de la MRC de Laurentides y tambi\u00e9n el de la MRC de Pays-d\u2019en-Haut. A pesar de todo, L\u2019Ombre-Elle no tiene fronteras; aceptamos en la casa a las mujeres que huyen de un contexto de violencia conyugal, provenientes de cualquier territorio.<\/p>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38bc2a61 elementor-widget elementor-widget-button\" data-id=\"38bc2a61\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.canadahelps.org\/fr\/dn\/28304\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hacer una donaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b337451 elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-fade-in elementor-widget elementor-widget-aux_image\" data-id=\"7b337451\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-auca2f93f7\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-bleu.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-888\" alt=\"plainte-bleu\" data-ratio=\"1\" data-original-w=\"131\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d578414 elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-fade-in elementor-widget elementor-widget-aux_image\" data-id=\"d578414\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au2e781c60\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img fetchpriority=\"high\" decoding=\"async\" width=\"280\" height=\"280\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-yellow-orbit.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-889\" alt=\"plainte-yellow-orbit\" data-ratio=\"1\" data-original-w=\"280\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf12f2 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-aux_image\" data-id=\"ecf12f2\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-auc1b41c96\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img decoding=\"async\" width=\"901\" height=\"601\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/05\/plainte-img.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-2308\" alt=\"plainte-img\" data-ratio=\"1.5\" data-original-w=\"901\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c54cf0 elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-slide-from-bot elementor-widget elementor-widget-aux_image\" data-id=\"4c54cf0\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-aufd6f6a32\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"191\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-yellow.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-890\" alt=\"plainte-yellow\" data-ratio=\"1.01\" data-original-w=\"193\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee2158b elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-scale-up-1 elementor-widget elementor-widget-aux_image\" data-id=\"ee2158b\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au79ad4f49\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"228\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-turquoise.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-892\" alt=\"plainte-turquoise\" data-ratio=\"1\" data-original-w=\"228\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-035eebc elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-scale-up-2 elementor-widget elementor-widget-aux_image\" data-id=\"035eebc\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au3e2d1114\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"79\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-green.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-891\" alt=\"plainte-green\" data-ratio=\"1.01\" data-original-w=\"80\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ccd3c57 elementor-section-stretched elementor-section-full_width elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"5ccd3c57\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b17f37c\" data-id=\"4b17f37c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf84c7f e-transform elementor-widget elementor-widget-aux_image\" data-id=\"cf84c7f\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au3e5c4392\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1246\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/plainte-top.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-405\" alt=\"plainte-top\" data-ratio=\"1.54\" data-original-w=\"1920\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7b3718 elementor-section-content-middle elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7b3718\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6954f07\" data-id=\"6954f07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f70a214 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"f70a214\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Nuestra misi\u00f3n<\/h2><div class=\"aux-modern-heading-description\"><ul>\n<li>Ofrecer un albergue temporal, seguro y gratuito, as\u00ed como servicios de ayuda y de acompa\u00f1amiento a corto plazo para mujeres y ni\u00f1os, v\u00edctimas de violencia conyugal y de control coercitivo, dentro de una perspectiva de reapropiaci\u00f3n de su poder personal;<\/li>\n<li>Ofrecer un marco de intervenci\u00f3n seg\u00fan la perspectiva feminista cuyo objetivo consiste en favorecer un proceso de desvictimizaci\u00f3n de las mujeres y de los ni\u00f1os, v\u00edctimas de violencia conyugal;<\/li>\n<li>Sensibilizar e informar a la comunidad sobre la violencia conyugal y el control coercitivo, as\u00ed como sobre los impactos en las mujeres, los ni\u00f1os, las familias y el conjunto de la sociedad;<\/li>\n<li>Utilizar una acci\u00f3n comunitaria como palanca de cambio social.<\/li>\n<\/ul>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a3f01e3\" data-id=\"a3f01e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-58199b2 elementor-widget elementor-widget-image\" data-move-in=\"\" data-move-out=\"moveHorizontal\" data-axis-x=\"-50\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"58199b2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"723\" height=\"702\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/mission.png\" class=\"attachment-large size-large wp-image-2454\" alt=\"\" srcset=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/mission.png 723w, https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/mission-200x194.png 200w\" sizes=\"(max-width: 723px) 100vw, 723px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f29164 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f29164\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5574b7\" data-id=\"a5574b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-c9acea6 elementor-widget elementor-widget-image\" data-move-in=\"\" data-move-out=\"moveHorizontal\" data-axis-x=\"50\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"c9acea6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"776\" height=\"798\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/services.png\" class=\"attachment-large size-large wp-image-2456\" alt=\"\" srcset=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/services.png 776w, https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/services-200x206.png 200w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4188655\" data-id=\"4188655\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cafa02 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"5cafa02\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Nuestros servicios<\/h2><div class=\"aux-modern-heading-description\"><ul>\n<li>\n<p>Alojamiento seguro las 24 horas, durante los 7 d\u00edas de la semana<\/p>\n<\/li>\n<li>\n<p>Servicios de consultas telef\u00f3nicas las 24 horas, durante los 7 d\u00edas de la semana para las v\u00edctimas, <br \/>sus familiares cercanos y para los profesionales.<\/p>\n<\/li>\n<li>\n<p>Acompa\u00f1amiento en los tr\u00e1mites administrativos, jur\u00eddicos o de inmigraci\u00f3n, etc.;<\/p>\n<\/li>\n<li>\n<p>Intervenciones individuales y grupales<\/p>\n<\/li>\n<li>\n<p>Informaciones y referencias hacia recursos de la comunidad<\/p>\n<\/li>\n<li>\n<p>Intervenciones y seguimientos de los ni\u00f1os y j\u00f3venes<\/p>\n<\/li>\n<li>\n<p>Seguimiento despu\u00e9s de encontrarse en un albergue<\/p>\n<\/li>\n<li>\n<p>Consultas y seguimientos externos sin albergue<\/p>\n<\/li>\n<li>\n<p>Apoyo para la elaboraci\u00f3n de escenarios de protecci\u00f3n<\/p>\n<\/li>\n<li>\n<p>Sesiones informativas, de sensibilizaci\u00f3n y de formaci\u00f3n sobre la violencia conyugal y el control coercitivo<\/p>\n<\/li>\n<li>\n<p>Actividades de prevenci\u00f3n y de sensibilizaci\u00f3n dentro de la comunidad.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf5d8af elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf5d8af\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f7eb89\" data-id=\"6f7eb89\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5853d6d elementor-widget elementor-widget-aux_modern_heading\" data-id=\"5853d6d\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Tienes derecho a...<\/h2><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c167f3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c167f3\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0a6b2a9\" data-id=\"0a6b2a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90fe0ec aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"90fe0ec\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/securite.png\" class=\"attachment-full size-full wp-image-2460\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Sentirte segura<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bdb8d62\" data-id=\"bdb8d62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-8b188e5 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-move-in=\"\" data-move-out=\"\" data-axis-x=\"200\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"8b188e5\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"146\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/dignite.png\" class=\"attachment-full size-full wp-image-2462\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">A la dignidad y al respeto de tu integridad f\u00edsica y sicol\u00f3gica<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6c5a109\" data-id=\"6c5a109\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4445dcd aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4445dcd\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"146\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/respecter.png\" class=\"attachment-full size-full wp-image-2464\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Ser respectada en tus decisiones y en tus ideas<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c440454\" data-id=\"c440454\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b748a7 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8b748a7\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/informe.png\" class=\"attachment-full size-full wp-image-2466\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Ser informada<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbbbc06 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbbbc06\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-3348e8d elementor-hidden-mobile elementor-hidden-tablet\" data-id=\"3348e8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-1d95011\" data-id=\"1d95011\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c47916 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"0c47916\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/qualite.png\" class=\"attachment-full size-full wp-image-2472\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Ser consultada de decisiones que te conciernen<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-be74215\" data-id=\"be74215\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a635f22 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a635f22\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/consulte.png\" class=\"attachment-full size-full wp-image-2470\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Tener servicios confidenciales<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-36249c5\" data-id=\"36249c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55d1318 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"55d1318\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/confidentiel.png\" class=\"attachment-full size-full wp-image-2468\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Recibir servicios de calidad<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-c76b27d elementor-hidden-mobile elementor-hidden-tablet\" data-id=\"c76b27d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1f97a0 elementor-section-content-middle elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1f97a0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76cffd7\" data-id=\"76cffd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-033da52 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"033da52\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Por eso que nos comprometemos a:<\/h2><div class=\"aux-modern-heading-description\"><ul>\n<li>\n<p>Ofrecerte un lugar seguro<\/p>\n<\/li>\n<li>\n<p>Ser respetuosa de tu persona<\/p>\n<\/li>\n<li>\n<p>Tomar en cuenta tus caracter\u00edsticas, tus necesidades y tus limitaciones<\/p>\n<\/li>\n<li>\n<p>Actuar sin discriminaci\u00f3n fundada sobre tus or\u00edgenes \u00e9tnicos, tu cultura, tus creencias religiosas, tu orientaci\u00f3n sexual, tu edad o tu estado mental<\/p>\n<\/li>\n<li>\n<p>Apoyarte en tu toma de decisiones<\/p>\n<\/li>\n<li>\n<p>Acompa\u00f1arte seg\u00fan tus l\u00edmites y tu ritmo<\/p>\n<\/li>\n<li>\n<p>Mostrar transparencia<\/p>\n<\/li>\n<li>\n<p>Trabajar en colaboraci\u00f3n tuya y apoyarte en tus acciones<\/p>\n<\/li>\n<li>\n<p>Informarte sobre el funcionamiento del c\u00f3digo de vida dentro de la casa, sobre sus recursos de ayuda disponible y sobre los servicios ofrecidos<\/p>\n<\/li>\n<li>\n<p>Garantizar un servicio de mantenimiento de registros para la protecci\u00f3n contra la fuga de informaci\u00f3n personal<\/p>\n<\/li>\n<li>\n<p>Intercambiar informaci\u00f3n que te concierna en tu presencia o con tu consentimiento o saber si existen inquietudes respecto a tu seguridad o la de tu hijo<\/p>\n<\/li>\n<li>\n<p>Permitirte tener acceso a tu expediente.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6450ae2\" data-id=\"6450ae2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-e241e10 elementor-widget elementor-widget-image\" data-move-in=\"\" data-move-out=\"moveHorizontal\" data-axis-x=\"-50\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"e241e10\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"806\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/Group-189.png\" class=\"attachment-large size-large wp-image-2458\" alt=\"\" srcset=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/Group-189.png 853w, https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/Group-189-200x189.png 200w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11431f5 elementor-section-content-middle elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11431f5\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e16d02b\" data-id=\"e16d02b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-14fe910\" data-id=\"14fe910\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b3cb65 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"4b3cb65\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Procedimiento de recepci\u00f3n y examinaci\u00f3n de las denuncias<\/h2><div class=\"aux-modern-heading-description\"><p>Si bien el equipo L\u2019Ombre-Elle dispone de todo para ofrecerte servicios adecuados y de calidad, puede llegar a suceder que est\u00e9s insatisfecha de los servicios recibidos. Si esta situaci\u00f3n se presente, debes saber que tienes el derecho de expresar tu insatisfacci\u00f3n con toda confianza. Puedes consultar nuestros folletos \u00abSus derechos\u00bb para mayor informaci\u00f3n.<\/p>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3970669 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3970669\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2026\/02\/Depliant-vos-droits-Espagnol.pdf\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Folleto \u00abSus derechos\u00bb<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7b2952c\" data-id=\"7b2952c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-058ec86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"058ec86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31a20e5\" data-id=\"31a20e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe8470a elementor-widget elementor-widget-aux_modern_heading\" data-id=\"fe8470a\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">\u00bfC\u00f3mo poner una queja?<\/h2><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-612b98d elementor-widget elementor-widget-accordeon_ombrelle\" data-id=\"612b98d\" data-element_type=\"widget\" data-widget_type=\"accordeon_ombrelle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ombraccordeon\"\n\t\t\t data-ratio=\"1.5  \"data-ratio-tablet=\"1.25\"data-ratio-mobile=\"1.2\">\n\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t1\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-612b98d\" id=\"accord-69ff293c0e718\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-69ff293c0e718\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tEtapa 1: en L\u2019Ombre-Elle\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>Puedes transmitir tus insatisfacciones por correo a la representante de L\u2019Ombre-Elle, es decir, a la directora general. Tambi\u00e9n puedes utilizar el folleto \u00abSus derechos\u00bb, que se encuentra en nuestro sitio internet y dentro del albergue o en los servicios externos. Debes transmitir el folleto por correo postal o por correo electr\u00f3nico. Recibir\u00e1s un acuse de recibo dentro de 3 d\u00edas h\u00e1biles. Para el tratamiento de tu queja, se debe prever un lapso de 10 a 30 d\u00edas h\u00e1biles.<\/p><p>Despu\u00e9s de la queja, ser\u00e1s informado del resultado de esta \u00faltima; esta informaci\u00f3n forma parte de tus derechos. Debes saber que ser\u00e1s escuchada y que toda la informaci\u00f3n formulada ser\u00e1 confidencial. Este tr\u00e1mite te puede dar soluciones adem\u00e1s de que nos ayuda a mejorar nuestros servicios.<\/p><p><strong>Datos de la persona responsable<\/strong><br \/>Luisa De la Cruz, directora general<br \/>Telefono : 819-326-2235 extensi\u00f3n 200<br \/>Correo: <a href=\"mailto:mtison@lombrelle.qc.ca\">dg@lombrelle.qc.ca<\/a><br \/>Direcci\u00f3n: Apartado de correos 374, Sainte-Agathe-des-Monts (Qu\u00e9bec), J8C 3C6<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t2\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-612b98d\" id=\"accord-69ff293c0e71d\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-69ff293c0e71d\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tcon un comisario local de quejas y de calidad de los servicios\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>En caso de que no est\u00e9s satisfecha con la tramitaci\u00f3n de la representante de L\u2019Ombre-Elle, es posible formular tu queja con el comisario local de quejas y de calidad de los servicios. Esta queja puede hacerse por tel\u00e9fono, por correo, por escrito o en persona.<\/p><p><strong>Datos<\/strong><\/p><p>Tel\u00e9fono: 450-432-8708\/1866-822-0549\/fax : 450- 431-8446<\/p><p>Correo <a href=\"mailto:info-plaintes@ssss.gouv.qc.ca\">info-plaintes@ssss.gouv.qc.ca<\/a><\/p><p>Direcci\u00f3n: Comisario local de quejas y de calidad de los servicios 1000, calle Labelle, oficina 210, Saint-J\u00e9r\u00f4me (Quebec), J7Z 5N6<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1dfc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1dfc25\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d8811a\" data-id=\"7d8811a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddead86 elementor-widget elementor-widget-text-editor\" data-id=\"ddead86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Podr\u00e1s ser guiada sobre el procedimiento a seguir. Tu queja debe incluir tu nombre, direcci\u00f3n, n\u00famero de tel\u00e9fono y un breve resumen de los motivos y de los hechos que rodean a la lamentable situaci\u00f3n. Recibir\u00e1s un acuse de recibo.<\/p><p>Despu\u00e9s de la recepci\u00f3n de la queja, el comisario dispone de 45 d\u00edas para estudiarla. Todo el procedimiento es confidencial. El comisario debe comunicarte sus conclusiones, los motivos y las soluciones consideradas para responder a tus expectativas.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d98ad23 elementor-widget elementor-widget-aux_image\" data-id=\"d98ad23\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au78198433\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"113\" height=\"110\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/bluestar.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-2126\" alt=\"bluestar\" data-ratio=\"1.03\" data-original-w=\"113\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6af0d22 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6af0d22\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4de034a\" data-id=\"4de034a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbeff43 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"cbeff43\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Confidencialidad y protecci\u00f3n de la informaci\u00f3n personal<\/h2><div class=\"aux-modern-heading-description\"><p><strong>Responsable de la protecci\u00f3n de la informaci\u00f3n personal:<\/strong><br \/>L\u2019Ombre-Elle se conforma a la Ley que moderniza las disposiciones legislativas en materia de protecci\u00f3n de la informaci\u00f3n personal en el sector privado (Ley 25). As\u00ed, una persona est\u00e1 designada como responsable de la protecci\u00f3n de la informaci\u00f3n personal para asegurar el respeto y la aplicaci\u00f3n de la ley dentro del organismo.<\/p><p>En L\u2019Ombre-Elle, Luisa De la Cruz es la persona responsable de la protecci\u00f3n de la informaci\u00f3n personal:<\/p><p>Luisa De la Cruz, directora general<br \/>dg@lombrelle.qc.ca<br \/>Apartado de correos 374<br \/>Sainte-Agathe-des-Monts<br \/>(Qu\u00e9bec) J8C 3C6<br \/>819-326-2235 poste 200<\/p><p><strong>Documento PDF Consulter nuestra <a href=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/06\/politica-sobre-la-confidencialidad.pdf\" target=\"_blank\" rel=\"noopener\">pol\u00edtica sobre la confidencialidad<\/a> y la protecci\u00f3n de informaci\u00f3n personal<\/strong><\/p><\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-021d842 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"021d842\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5090945\" data-id=\"5090945\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ofrecemos alojamiento temporal, seguro y gratuito, as\u00ed como servicios de ayuda y acompa\u00f1amiento a corto plazo para mujeres y sus hijos v\u00edctimas de violencia dom\u00e9stica y control coercitivo.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2954,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2992","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Declaraci\u00f3n de servicios y proceso de denuncia - L&#039;Ombre-Elle<\/title>\n<meta name=\"description\" content=\"Alojamiento 24h\/7d. 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