{"id":3063,"date":"2024-03-22T14:16:56","date_gmt":"2024-03-22T14:16:56","guid":{"rendered":"https:\/\/lombrelle.qc.ca\/about-us\/declaration-of-services-and-complaints-process\/"},"modified":"2026-02-11T19:00:48","modified_gmt":"2026-02-11T19:00:48","slug":"declaration-of-services-and-complaints-process","status":"publish","type":"page","link":"https:\/\/lombrelle.qc.ca\/en\/about-us\/declaration-of-services-and-complaints-process\/","title":{"rendered":"Declaration of services and complaints process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3063\" class=\"elementor elementor-3063 elementor-387\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27037d66 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27037d66\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31c260f8\" data-id=\"31c260f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-465d9607 elementor-widget__width-initial elementor-widget elementor-widget-aux_modern_heading\" data-id=\"465d9607\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Declaration of services<\/h2><h3 class=\"aux-modern-heading-secondary\"><span class=\"aux-head-highlight\">Declaration of services and complaints process<\/span><\/h3><div class=\"aux-modern-heading-description\"><p>We are an independent community organization that serves the territories of Les Laurentides RCM and Les Pays-d\u2019en-Haut RCM. Despite our geographic location, L\u2019Ombre-Elle knows no borders and we provide accommodation for women in any territory who are fleeing domestic violence.<\/p>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38bc2a61 elementor-widget elementor-widget-button\" data-id=\"38bc2a61\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.canadahelps.org\/en\/dn\/28304\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Make a donation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b337451 elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-fade-in elementor-widget elementor-widget-aux_image\" data-id=\"7b337451\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-aufbe7026b\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-bleu.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-888\" alt=\"plainte-bleu\" data-ratio=\"1\" data-original-w=\"131\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d578414 elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-fade-in elementor-widget elementor-widget-aux_image\" data-id=\"d578414\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-aufa82f955\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img fetchpriority=\"high\" decoding=\"async\" width=\"280\" height=\"280\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-yellow-orbit.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-889\" alt=\"plainte-yellow-orbit\" data-ratio=\"1\" data-original-w=\"280\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf12f2 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-aux_image\" data-id=\"ecf12f2\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-aueada0bd8\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img decoding=\"async\" width=\"901\" height=\"601\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/05\/plainte-img.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-2308\" alt=\"plainte-img\" data-ratio=\"1.5\" data-original-w=\"901\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c54cf0 elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-slide-from-bot elementor-widget elementor-widget-aux_image\" data-id=\"4c54cf0\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-aufa0436b1\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"193\" height=\"191\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-yellow.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-890\" alt=\"plainte-yellow\" data-ratio=\"1.01\" data-original-w=\"193\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee2158b elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-scale-up-1 elementor-widget elementor-widget-aux_image\" data-id=\"ee2158b\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au330b6f84\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"228\" height=\"228\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-turquoise.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-892\" alt=\"plainte-turquoise\" data-ratio=\"1\" data-original-w=\"228\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-035eebc elementor-hidden-tablet elementor-hidden-mobile aux-appear-watch-animation aux-scale-up-2 elementor-widget elementor-widget-aux_image\" data-id=\"035eebc\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au96d5ee27\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"79\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-green.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-891\" alt=\"plainte-green\" data-ratio=\"1.01\" data-original-w=\"80\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ccd3c57 elementor-section-stretched elementor-section-full_width elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"5ccd3c57\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b17f37c\" data-id=\"4b17f37c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf84c7f e-transform elementor-widget elementor-widget-aux_image\" data-id=\"cf84c7f\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-auea11924c\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1246\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/plainte-top.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-405\" alt=\"plainte-top\" data-ratio=\"1.54\" data-original-w=\"1920\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7b3718 elementor-section-content-middle elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7b3718\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6954f07\" data-id=\"6954f07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f70a214 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"f70a214\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Our mission<\/h2><div class=\"aux-modern-heading-description\"><ul>\n<li>To offer temporary accommodation that\u2019s both safe and free of charge as well as short-term assistance and support services for women and their children who are victims of domestic violence and coercive control to encourage them to reclaim their personal power.<\/li>\n<li>To offer an intervention framework with a feminist approach whose objective is to encourage the devictimization of women and children who have experienced domestic violence.<\/li>\n<li>To raise awareness and inform community members about domestic violence and coercive control and their impacts on women, children, their families and society in general.<\/li>\n<li>To use community action as a tool for social change.<\/li>\n<\/ul>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a3f01e3\" data-id=\"a3f01e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-58199b2 elementor-widget elementor-widget-image\" data-move-in=\"\" data-move-out=\"moveHorizontal\" data-axis-x=\"-50\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"58199b2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"723\" height=\"702\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/mission.png\" class=\"attachment-large size-large wp-image-2453\" alt=\"\" srcset=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/mission.png 723w, https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/mission-200x194.png 200w\" sizes=\"(max-width: 723px) 100vw, 723px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f29164 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f29164\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5574b7\" data-id=\"a5574b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-c9acea6 elementor-widget elementor-widget-image\" data-move-in=\"\" data-move-out=\"moveHorizontal\" data-axis-x=\"50\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"c9acea6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"776\" height=\"798\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/services.png\" class=\"attachment-large size-large wp-image-2455\" alt=\"\" srcset=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/services.png 776w, https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/services-200x206.png 200w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4188655\" data-id=\"4188655\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cafa02 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"5cafa02\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Our services<\/h2><div class=\"aux-modern-heading-description\"><ul>\n<li>\n<p>Safe round-the-clock accommodation.<\/p>\n<\/li>\n<li>\n<p>A 24\/7 phone consultation service for victims, their <br \/>loved ones and professionals.<\/p>\n<\/li>\n<li>\n<p>Support with administrative, legal and immigration processes, etc.<\/p>\n<\/li>\n<li>\n<p>Individual and group interventions.<\/p>\n<\/li>\n<li>\n<p>Information and referrals to community resources.<\/p>\n<\/li>\n<li>\n<p>Interventions and follow-up services for children and young people.<\/p>\n<\/li>\n<li>\n<p>Post-accommodation follow-up.<\/p>\n<\/li>\n<li>\n<p>External consultations and follow-up (for non-residents).<\/p>\n<\/li>\n<li>\n<p>Support with drawing up safety plans.<\/p>\n<\/li>\n<li>\n<p>Information, awareness and training sessions on domestic violence and coercive control.<\/p>\n<\/li>\n<li>\n<p>Community-based prevention and awareness activities.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf5d8af elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf5d8af\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f7eb89\" data-id=\"6f7eb89\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5853d6d elementor-widget elementor-widget-aux_modern_heading\" data-id=\"5853d6d\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">You have the right to\u2026<\/h2><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c167f3 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c167f3\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0a6b2a9\" data-id=\"0a6b2a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90fe0ec aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"90fe0ec\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/securite.png\" class=\"attachment-full size-full wp-image-2459\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Feel safe.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bdb8d62\" data-id=\"bdb8d62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-8b188e5 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-move-in=\"\" data-move-out=\"\" data-axis-x=\"200\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"8b188e5\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"146\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/dignite.png\" class=\"attachment-full size-full wp-image-2461\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Dignity and respect for your physical and psychological integrity.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6c5a109\" data-id=\"6c5a109\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4445dcd aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4445dcd\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"146\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/respecter.png\" class=\"attachment-full size-full wp-image-2463\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Be respected for your choices and thoughts.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c440454\" data-id=\"c440454\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b748a7 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8b748a7\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/informe.png\" class=\"attachment-full size-full wp-image-2465\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Be informed.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbbbc06 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbbbc06\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-3348e8d elementor-hidden-mobile elementor-hidden-tablet\" data-id=\"3348e8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-1d95011\" data-id=\"1d95011\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c47916 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"0c47916\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/qualite.png\" class=\"attachment-full size-full wp-image-2471\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Benefit from high-quality services.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-be74215\" data-id=\"be74215\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a635f22 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a635f22\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/consulte.png\" class=\"attachment-full size-full wp-image-2469\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Be consulted regarding decisions that affect you.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-36249c5\" data-id=\"36249c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55d1318 aux-appear-watch-animation aux-fade-in-up-2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"55d1318\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"137\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/confidentiel.png\" class=\"attachment-full size-full wp-image-2467\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Receive confidential services.<\/h4><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-c76b27d elementor-hidden-mobile elementor-hidden-tablet\" data-id=\"c76b27d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1f97a0 elementor-section-content-middle elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1f97a0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76cffd7\" data-id=\"76cffd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-033da52 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"033da52\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">This is why we undertake to:<\/h2><div class=\"aux-modern-heading-description\"><ul>\n<li>\n<p>Offer you a safe space.<\/p>\n<\/li>\n<li>\n<p>Show you respect.<\/p>\n<\/li>\n<li>\n<p>Take your characteristics, needs and constraints into account.<\/p>\n<\/li>\n<li>\n<p>Avoid discrimination based on your ethnic origin, culture, religious beliefs, sexual orientation, age or psychological state.<\/p>\n<\/li>\n<li>\n<p>Support you in your decision-making process.<\/p>\n<\/li>\n<li>\n<p>Adapt the support to your boundaries and pace.<\/p>\n<\/li>\n<li>\n<p>Be transparent in our dealings.<\/p>\n<\/li>\n<li>\n<p>Work with you and support you with your process.<\/p>\n<\/li>\n<li>\n<p>Inform you regarding house rules, available support resources and services offered.<\/p>\n<\/li>\n<li>\n<p>Maintain a documentation management system to protect against the disclosure of personal information.<\/p>\n<\/li>\n<li>\n<p>Share information that concerns you in your presence or with your consent or where there are concerns regarding your safety or the safety of your child.<\/p>\n<\/li>\n<li>\n<p>Give you access to your file.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6450ae2\" data-id=\"6450ae2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"aux-scroll-anim elementor-element elementor-element-e241e10 elementor-widget elementor-widget-image\" data-move-in=\"\" data-move-out=\"moveHorizontal\" data-axis-x=\"-50\" data-axis-y=\"200\" data-rotate=\"90\" data-scale=\"1\" data-vp-top=\"0.5\" data-vp-bot=\"0.5\" data-el-top=\"0.2\" data-scroll-animation-off=\"1024\" data-id=\"e241e10\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"806\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/Group-189.png\" class=\"attachment-large size-large wp-image-2457\" alt=\"\" srcset=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/Group-189.png 853w, https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/03\/Group-189-200x189.png 200w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11431f5 elementor-section-content-middle elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11431f5\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e16d02b\" data-id=\"e16d02b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-14fe910\" data-id=\"14fe910\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b3cb65 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"4b3cb65\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Procedure for filing and reviewing complaints<\/h2><div class=\"aux-modern-heading-description\"><p>While the L\u2019Ombre-Elle team makes every effort to offer a range of relevant and quality services, you may be dissatisfied with the services you receive. If this is the case, bear in mind that you have the right to express your dissatisfaction with complete confidence. For further information, read our \u201cYour Rights\u201d flyer.<\/p>\n<\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3970669 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3970669\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2026\/02\/Depliant-your-rights-ANGLAIS.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download &amp; print our \u201cYour Rights\u201d flyer.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7b2952c\" data-id=\"7b2952c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-058ec86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"058ec86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31a20e5\" data-id=\"31a20e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe8470a elementor-widget elementor-widget-aux_modern_heading\" data-id=\"fe8470a\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">How do I file a complaint<\/h2><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-612b98d elementor-widget elementor-widget-accordeon_ombrelle\" data-id=\"612b98d\" data-element_type=\"widget\" data-widget_type=\"accordeon_ombrelle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ombraccordeon\"\n\t\t\t data-ratio=\"1.5  \"data-ratio-tablet=\"1.25\"data-ratio-mobile=\"1.2\">\n\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t1\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-612b98d\" id=\"accord-69e72da5e36a9\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-69e72da5e36a9\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tStep 1: with L\u2019Ombre-Elle\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>If you\u2019re dissatisfied, you can send an email to L\u2019Ombre-Elle\u2019s representative, our General Manager. Alternatively, you can use the \u201cYour Rights\u201d flyer which is available on our website, in our accommodation and at our external services. Once you fill in the flyer, you can send it to us by mail or email. You\u2019ll receive a confirmation of receipt within 3 business days. Please note that we handle all complaints within 10 to 30 business days.<\/p><p>You have the right to be informed so we\u2019ll contact you once we\u2019ve processed your complaint. We\u2019ll ensure that you are heard and any information shared will remain confidential. In addition to helping us improve our services, this process may provide a solution.<\/p><p><strong>Contact details for the person responsible<\/strong><\/p><p>Luisa De la Cruz, General Manager<\/p><p>Phone: 819-326-2235, extension\u00a0200<\/p><p>Email: <a href=\"mailto:mtison@lombrelle.qc.ca\">dg@lombrelle.qc.ca<\/a><\/p><p>Address: P.O. Box\u00a0374, Sainte-Agathe-des-Monts, Qu\u00e9bec J8C 3C6<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t2\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-612b98d\" id=\"accord-69e72da5e36af\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-69e72da5e36af\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tStep 2: with your local Service Quality and Complaints Commissioner\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>If you\u2019re not satisfied with how the L\u2019Ombre-Elle representative handled your complaint, you can file a complaint with the local Service Quality and Complaints Commissioner. You may file your complaint over the phone, by email, in writing or in person.<\/p><p><strong>Contact details <\/strong><\/p><p>Phone: 450-432-8708\/1866-822-0549\/Fax: 450-431-8446<\/p><p>Email: <a href=\"mailto:info-plaintes@ssss.gouv.qc.ca\">info-plaintes@ssss.gouv.qc.ca<\/a><\/p><p>Address: Service Quality and Complaints Commission,<\/p><p>1000 Rue Labelle, Suite 210, Saint-J\u00e9r\u00f4me, Qu\u00e9bec J7Z 5N6<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1dfc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1dfc25\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d8811a\" data-id=\"7d8811a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddead86 elementor-widget elementor-widget-text-editor\" data-id=\"ddead86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can be guided on the procedure to follow. You can also request assistance with the complaints filing process. Your complaint must include your name, address, telephone number and a summary of the reasons and facts related to your dissatisfaction. You will receive a confirmation of receipt.<\/p>\n<p>Once the Commissioner receives your complaint, they have 45 days to review it. The entire process is confidential.<\/p>\n<p><strong>The Commissioner must inform you regarding their conclusions, their reasoning and any solutions they propose to meet your needs.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d98ad23 elementor-widget elementor-widget-aux_image\" data-id=\"d98ad23\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au1809f0bd\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"113\" height=\"110\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/bluestar.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-2126\" alt=\"bluestar\" data-ratio=\"1.03\" data-original-w=\"113\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6af0d22 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6af0d22\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4de034a\" data-id=\"4de034a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbeff43 elementor-widget elementor-widget-aux_modern_heading\" data-id=\"cbeff43\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">Confidentiality and protection of personal information<\/h2><div class=\"aux-modern-heading-description\"><p><strong>Person responsible for the protection of personal information:<\/strong><br \/>L\u2019Ombre-Elle complies with the Act to modernize legislative provisions as regards the protection of personal information (Act 25). Therefore, we appointed a person to ensure the protection of personal information and ensure that everyone in the organization complies with and applies the Act.<\/p><p>At L\u2019Ombre-Elle, Luisa De la Cruz is the person responsible for the protection of personal information.<\/p><p>Luisa De la Cruz, General Manager<br \/>dg@lombrelle.qc.ca<br \/>P.O. Box 374<br \/>Sainte-Agathe-des-Monts<br \/>(Qu\u00e9bec) J8C 3C6<br \/>819-326-2235 extension 200<\/p><p><strong>PDF document Read our <a href=\"\/wp-content\/uploads\/2024\/06\/Privacy-Policy-and-Protection-of-Personal-Data_6-12-2023.pdf\" target=\"_blank\" rel=\"noopener\">Confidentiality and Protection of Personal Information Policy<\/a>.<\/strong><\/p><\/div><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-021d842 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"021d842\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5090945\" data-id=\"5090945\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a45f605 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a45f605\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0cbc795\" data-id=\"0cbc795\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b513f9 elementor-widget elementor-widget-text-editor\" data-id=\"7b513f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We offer temporary, safe, and free accommodation, as well as short-term assistance and support services, for women and their children who are victims of domestic violence and coercive control.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3059,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3063","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Declaration of services and complaints process - L&#039;Ombre-Elle<\/title>\n<meta name=\"description\" content=\"24\/7 accommodation. 24\/7 telephone consultations. 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