{"id":3048,"date":"2024-04-02T14:29:54","date_gmt":"2024-04-02T14:29:54","guid":{"rendered":"https:\/\/lombrelle.qc.ca\/frequently-asked-questions\/"},"modified":"2024-06-04T18:22:25","modified_gmt":"2024-06-04T18:22:25","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/lombrelle.qc.ca\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3048\" class=\"elementor elementor-3048 elementor-749\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42a64546 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42a64546\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4245d64c\" data-id=\"4245d64c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1617297b elementor-widget elementor-widget-aux_modern_heading\" data-id=\"1617297b\" data-element_type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h2 class=\"aux-modern-heading-primary\">FAQ<\/h2><h3 class=\"aux-modern-heading-secondary\"><span class=\"aux-head-highlight\">Frequently asked questions<\/span><\/h3><\/div>\n        <\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356ea345 elementor-hidden-mobile elementor-widget elementor-widget-aux_image\" data-id=\"356ea345\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au40a06121\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/05\/faq-img.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-2280\" alt=\"faq-img\" data-ratio=\"1.5\" data-original-w=\"1000\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8869d5 elementor-hidden-mobile aux-appear-watch-animation aux-fade-in elementor-widget elementor-widget-aux_image\" data-id=\"e8869d5\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-auded78bc0\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img decoding=\"async\" width=\"280\" height=\"280\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-yellow-orbit.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-889\" alt=\"plainte-yellow-orbit\" data-ratio=\"1\" data-original-w=\"280\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c72bc elementor-hidden-mobile aux-appear-watch-animation aux-slide-from-bot elementor-widget elementor-widget-aux_image\" data-id=\"72c72bc\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au78876296\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img decoding=\"async\" width=\"249\" height=\"245\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/faq-green.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-1036\" alt=\"faq-green\" data-ratio=\"1.02\" data-original-w=\"249\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d0f6e3 e-transform elementor-hidden-mobile aux-appear-watch-animation aux-slide-from-right elementor-widget elementor-widget-aux_image\" data-id=\"8d0f6e3\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-aua97343ef\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/plainte-bleu.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-888\" alt=\"plainte-bleu\" data-ratio=\"1\" data-original-w=\"131\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7000b69 e-transform elementor-hidden-mobile aux-appear-watch-animation aux-slide-from-right elementor-widget elementor-widget-aux_image\" data-id=\"7000b69\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au2b2a3e04\">\n    <div class=\"aux-media-hint-frame \">\n        <div class=\"aux-media-image \" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"130\" src=\"https:\/\/lombrelle.qc.ca\/wp-content\/uploads\/2024\/04\/faq-turquoise.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-1023\" alt=\"faq-turquoise\" data-ratio=\"1.01\" data-original-w=\"131\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a55e995 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a55e995\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21e94308\" data-id=\"21e94308\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-267606d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"267606d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34493b2\" data-id=\"34493b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-135a5d9 elementor-widget elementor-widget-accordeon_ombrelle\" data-id=\"135a5d9\" data-element_type=\"widget\" data-widget_type=\"accordeon_ombrelle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ombraccordeon\"\n\t\t\t data-ratio=\"1.5\"data-ratio-tablet=\"1.25\"data-ratio-mobile=\"1.2\">\n\t\t\t\t\t\t\t<div class=\"ombraccordeon_item active\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t1\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\" checked=\"checked\" name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5b9c\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5b9c\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tHow long can people stay in your accommodation?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>L\u2019Ombre-Elle offers short-term accommodation. Everyone is free to choose how long they wish to stay, based on their process and journey. Every week, our counsellors work with you on evaluating your needs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t2\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5ba2\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5ba2\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tWhat can I expect in the accommodation? \t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>L\u2019Ombre-Elle offers a shared living environment. You\u2019ll have your own room, but will share common spaces such as a living room and kitchen with other residents and their children. A team of counsellors provide round-the-clock services so you can benefit from support at every stage of your journey.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t3\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5ba4\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5ba4\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tWill I have to share a room?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>No. Each woman or family has their own room and bathroom.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t4\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5ba5\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5ba5\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tI\u2019d like to stay in your accommodation. What must I do?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>If you\u2019d like to request accommodation, you must first contact the intervention services line. We will check whether a space is available and take the time to evaluate your situation and needs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t5\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5ba6\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5ba6\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tI don\u2019t have a vehicle. Can you help me with transportation?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>Yes. If you\u2019d like to stay in our accommodation, contact us and we\u2019ll arrange transportation.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t6\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5ba7\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5ba7\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tCan I stay in your accommodation if I have functional limitations or a physical handicap?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>Yes. L\u2019Ombre-Elle was renovated to meet the needs of women and children with a handicap or limitations. In particular, the building is accessible for people with reduced mobility and two rooms have been adapted. Feel free to contact us to find out more.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t7\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5ba9\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5ba9\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tIf I\u2019ve separated from the person who used violence against me, can I still receive services?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>Yes. Violence can often persist after a separation and every family member (women and children) suffers the consequences. Contact us and we\u2019ll take the time to assess your situation and your needs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t8\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5baa\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5baa\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tDo I have to leave my partner or file a complaint against them to access L\u2019Ombre-Elle\u2019s services?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>No. You don\u2019t have to file a complaint. This decision and the decision to leave or not is entirely yours. We respect your pace and your needs and we\u2019re here to support you throughout your process, regardless of your choices.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t9\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5bab\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5bab\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tHow much do your services cost?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>There is no cost. All the services that we offer are free of charge. Accommodation and meals for you and your children are all provided free of charge.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t10\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5bac\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5bac\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tCan I bring my pet with me?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>No, unfortunately. You cannot bring a pet to the accommodation. A close friend or family member may be able to take care of your pet during your stay. However, we accept service dogs and guide dogs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t11\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5bae\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5bae\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tCan I request accommodation if I haven\u2019t been a victim of physical violence?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>Yes, of course. There are many different forms of domestic violence: coercive control, psychological violence, economic violence, sexual violence, spiritual violence, verbal violence, social violence, and physical violence. In reality, most of the women to whom we provide accommodation were not physically assaulted by their partner.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t12\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5bb8\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5bb8\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tCan my loved ones visit me during my stay?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>No, unfortunately. In order to protect the confidentiality and safety of the house and its residents, you cannot invite guests. However, the counsellors can provide a list of safe nearby locations where you can meet your loved ones. We have a similar approach to transportation. Only taxi drivers and authorized professionals may transport you to and from the house.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"ombraccordeon_item\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_icon\">\n\t\t\t\t\t\t\t13\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_main\">\n\t\t\t\t\t\t<input type=\"radio\"  name=\".elementor-element-135a5d9\" id=\"accord-6a137012a5bb9\">\n\t\t\t\t\t\t<div class=\"itemheader\">\t\t\t\t\t\t\n\t\t\t\t\t\t\t<label for=\"accord-6a137012a5bb9\" class=\"accordeon_title\">\n\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\tCan my loved ones visit me during my stay?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordeon_state\">\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39.5\" height=\"39.5\" viewBox=\"0 0 39.5 39.5\">\n\t\t\t\t\t\t\t\t\t\t\t<line data-name=\"Line 3\" x2=\"39.5\" transform=\"translate(0 19.75)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<line class=\"accord-plus\"data-name=\"Line 4\" x2=\"39.5\" transform=\"translate(19.75) rotate(90)\" fill=\"none\" stroke=\"#00a9a0\" stroke-width=\"3\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordeon_content\">\n\t\t\t\t\t\t\t<p>Yes. The services that we offer are all focused on ensuring your safety. As a result, certain measures are in place for when you leave to go to work or school, take your children to school or carry out daily activities, but you can get on with your day as usual. Don\u2019t forget that you\u2019re free to bring your stay to an end and leave at any time.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We offer temporary, safe, and free accommodation, as well as short-term assistance and support services, for women and their children who are victims of domestic violence and coercive control.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3048","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently asked questions - L&#039;Ombre-Elle<\/title>\n<meta name=\"description\" content=\"FAQ - Organization Helping Women and Children Victims of Domestic Violence. 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