All our services are free and confidential

Our services

It doesn’t matter whether you’ve made a decision or not. If you have doubts or would simply like to learn more about controlling behaviour, we’re here to help you.


Accommodation services

Emergency accommodation

L’Ombre-Elle offers temporary accommodation that’s confidential and free of charge. It allows you to distance yourself from violence, take a step back and see the overall picture. We offer you and your children a safe living environment where you can benefit from the 24/7 support of a team of counsellors.

  • Short-term stays.
  • Nine rooms.
  • Individual weekly follow-up sessions.
  • Tools and information to help you take charge of your life again.
  • Themed workshops and group meetings.
  • A welcoming living environment with a focus on solidarity, mutual assistance and autonomy.
  • Assistance and support with your process
    (courts, lawyers, Service Canada and Services Québec applications, CAVAC, immigration).

Services for children in accommodation

Children are also victims of the violent partner’s violence and control and we offer them the same accommodation and services as women. They also need a place to take their minds off things, which is why, in the house, we have a playroom for the younger children and a dedicated area specifically for teenagers.

  • Individual and group workshops.
  • Interventions focused on the mother-child relationship.
  • Fun awareness activities.
  • Additional support as needed.


Safe transitional accommodation

The Lucille Milord House is a safe transitional space where you can take time to get back on your feet and take steps towards freedom and autonomy.

  • Confidential location.
  • Seven safe and affordable housing units, regardless of your income
  • Accessible to people with functional limitations.
    Individual follow-up sessions with counsellors.
  • Follow-up sessions (childhood/mother-child relationship).
  • Group workshops.

of women who have stayed in a second-stage shelter do not return to live with their abusive ex-partner.

Who is Lucille Milord?

Lucille Milord played a pivotal role in the creation of L’Ombre-Elle. She was a pioneer, blazing a trail despite obstacles.

Her name engraved on the building embodies the living symbol of her unwavering commitment to women and children victims of domestic violence. May her legacy endure through our mission, fueled by the same determination and generosity that defined her life.

Lucille will forever remain an inspiration, a shining beacon reminding us that the path to success is paved with courage, willpower, and perseverance.

Other solutions

External services

Our phone consultation service is available 24/7. We provide support and offer free information to victims and their loved ones as well as professionals.


  • Interventions.
  • Safety plans.
  • Support for loved ones.
  • Information and referrals.
  • Support services for professionals.

Are you unsure whether you’re in a relationship with a controlling partner? Have you made the decision to leave the relationship, but you don’t know where to start? You don’t want to go to the court alone? Are you separated, but are still a victim of your ex-partner’s violence and control? Please bear in mind that these are all valid reasons for meeting with an external counsellor.

  • One-on-one meetings.
  • Support with court appearances, the DYP and filing complaints, etc.
  • Post-accommodation follow-up.
  • A range of service points (Les Laurentides RCM and Les Pays-d’en-Haut RCM).
  • Taking back your power group (post-separation stage).

While children and adolescents are not always directly targeted by violence, they are impacted by it. This is why our youth counsellor provides support for both children and mothers. Our services are also tailored for adolescents of all gender expressions and identities who have doubts about their relationship or are exposed to violent behaviour in their home. To find out more, please visit our “Teen section.”

  • Workshops on the mother-child relationship.
  • One-on-one workshops for children.
  • Sessions for adolescents of all gender expressions and identities in controlling relationships/understanding intimate partner violence (confidential, for teens 14 and older).

In order to tackle domestic violence, we must focus on prevention and awareness on a community level. This is why we developed a service offer that we can tailor based on an individual’s age, role, functions and reality.

  • Information booths.
  • Training sessions for all kinds of organizations and employee teams.
  • Workshops in community cafes and organizations.
  • Workshops in schools (elementary and high schools, adult education centres).
  • Presentations regarding our services.